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Machine Learning for Automating a Customer Service: Chatbots and Neural Networks

Sophie Turol

munich_tensorflow_meetup

How artificial intelligence and chatbots can drive the future? What are the hidden errors when training a neural network and how to cope with them? The answers to these questions were provided at the recent TensorFlow meetup in Munich.

 

The time for chatbots is now

Xaver Lehmann of e-bot7 contemplated why artificial intelligence and chatbots in particular may be driving the future. In his session, he talked about market trends and according to Xaver, messaging is a top one now. Exploring the world of chatbots, Xaver explained how they work and how businesses and regular customers can benefit. He exemplified two types of chatbots developed using:

  • keyword-based natural language processing
  • sophisticated natural language processing with machine learning

After demonstrating a sample technical model of a chatbot, he overviewed the e-bot7 platform developed by the company he works for. The solution aims at enabling businesses to build, integrate, and manage chatbots that would automate commerce and customer services via Facebook Messenger, WhatsApp, Telegram, Kik, and Web Messaging.

Watch the video below for more details.

 


 

Hands-on training of a neural network

Starting with a brief overview of TensorFlow and outlining some types of neural networks, Michael Jancen-Widmer of Fiducia & GAD IT AG moved to a practical part of his session and demonstrated how to train a neural network with TensorFlow and TFLearn. In the course of the training, he also explained the attendees how to:

For more details, watch the video of Michael’s session.

 

You can also take a look at his full presentation below.

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About the speakers

Michael Jancen-Widmer is a trainee for application development at Fiducia & GAD IT AG. He is an enthusiastic programmer, who likes web development, Android development, and machine learning. Michael is curious about neuroscience, biohacking, and artificial intelligence.

Xaver Lehmann is a Managing Director and Co-Founder of e-bot7, a chatbot platform. He majors in finance, holding a master degree from Maastricht University School of Business and Economics and BS from Katholische Universität Eichstätt-Ingolstadt.


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